General FAQ

1. I was unable to find an item on Akran web site, how can I find it?
2. Will I receive an order confirmation from Akran E-store?
3. Can I cancel an order after it's been submitted?
4. How do I check the status of my order?
5. Can I have my order shipped to more than one location?
6. Does Akran accept company purchase orders?
7. I placed my order with a credit card, can I get a copy of the invoice for my expense report?
8. What if I have a problem with my order?
9. Does Akran sell their products in wholesale?
10. How will the information I've submitted be used?
11. How do I remove my name from your mailing list?

1. I was unable to find an item on Akran web site, how can I find it?
   You can use our Product Search to find the item you are looking for. If you are unable to locate the item, use Live Help to contact a customer service representative or call us at (613) 739-4000 or (888) 462-5726. Akran sources over 1 million promotional products and provides custom manufacturing. We can supply and brand any product you need.
   
   
2. Will I receive an order confirmation from the Akran E-store?
   Yes, the sales department at Akran will contact you to confirm any orders placed online under your name.
   
   
3. Can I cancel an order after it's been submitted?
   Yes, most orders may be cancelled any time prior to shipment. Due to the unique manufacturing process of some of our products, your engraved, printed or embroidered merchandise is not returnable - once you have given us final approval for your custom order, it may not be cancelled, returned or exchanged.
   
   
4. How do I check the status of my order?
   We will be happy to provide you with the status of your order via phone or e-mail. Simply go to the Contact Us section of this web site and fill out the form with your comments or call us at (613) 739-4000 or (888) 462-5726 to speak with one of our account managers.
   
   
5. Can I have my order shipped to more than one location?
   Yes, we can ship your order to more than one location.
   
   
6. Does Akran accept company purchase orders?
   Yes, we will accept a purchase order of $100 or more from your company for mailed or faxed orders only.
   
   
7. I placed my order with a credit card, can I get a copy of the invoice for my expense report?
   Yes, we provide you with a copy of an invoice via fax, mail, or e-mail. Simply call us at (613) 739-4000 or (888) 462-5726 or submit your request online via our Online Contact Form.
   
   
8. What if I have a problem with my order?
   If your situation requires immediate attention, please call Akran at (613) 739-4000 or (888) 462-5726 or click on Live Help to chat with a customer service representative.
   
   
9. Does Akran sell their products wholesale?
   Yes.
   
   
10. How will the information I've submitted be used?
    When placing an online order or request, we do ask for your personal information and your credit card information. All information is encrypted and stored securely. For more details, please see the Privacy and Security section of our web site. We will send an e-mail message to you to confirm online orders you place.
    
    
11. How do I remove my name from your mailing list?
    Please submit a written request by using our Online Contact Form or by mail to Akran Marketing, 2141 Thurston Drive, Ottawa, ON K1G 6C9, Canada.
    
    
12. Will you setup an E-Store/Online Catalogue for us?
    Yes, we will do that for you at a very reasonable price. If you would like to discuss this option, please Contact Us.